We are here to help
If you are looking to report an issue with your building or surrounding area, please follow the Emergency Procedure and Contact Details outlined below, or you can also fill out the contact form and a member of our Facilities Management team will respond directly to your query.
Emergency Procedure (out of office / holiday periods)
Security / Alarm Activations / Alarm issues
The alarms in our multilets are monitored by GGL Security. In the event of an alarm activation GGL will contact the local security contact:
GGL will contact their patrol car re issues in Clare / Limerick and contact the following re issues in other locations:GGL will contact their patrol car re issues in Clare / Limerick and contact the following re issues in other locations:
Quirke Security – all locations in Co. Kerry – 087 256 2148
C&C Security – Co. Tipperary only - Tel: (056) 779 5541 / 086 072 0209
What will happen:
1. Security visit site and assess the situation. Depending on the circumstances, follow step 1 re maintenance issues (contact K-Mac) or step 2 if there is a technical problem with an alarm (contact A &A Security Systems).
2. Security contact K-Mac re emergency maintenance issues. Contact numbers for holiday periods / outside normal office hours are Stephen Stewart (086 440 5694) or Martin Whelan (086 040 8095).
3. Security contact A&A Security if there is a problem with an alarm/access control system/barrier gate. Contact: 087 258 8747 / Out-of-Hours Emergency Call: 087 998 2000.
4. Failing step 2 or 3 above, security contact John O’Dwyer (087 419 6897) or Frank Owens (087 286 7798) of The Shannon Airport Group.
5. Report to be sent to john.odwyer@shannonproperties.ie and frank.owens@shannonproperties.ie
Maintenance emergency call out issues
Contact K-Mac (Maintenance Contractor)
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Stephen Stewart (086 440 5694)
-
Martin Whelan (086 040 8095)
-
Dermot Murphy (087 212 3270)
K-Mac will assess the situation and depending on the circumstances contact:
Security: GGL (re issues in Clare / Limerick) - 1890 929900 / 061 319077;
Quirke Security – (Co. Kerry only) – 087 256 2148;
C&C Security (Co. Tipperary only): Tel (056) 779 5541 / 086 072 0209;
and / or
A&A Security Systems contact: 087 258 8747 / Out-of-Hours Emergency Call: 087 998 2000.
and / or contact John O’Dwyer (087 419 6897) or Frank Owens (087 286 7798)
In the event K-Mac cannot be contacted, call our team:
John O’Dwyer (tel. 087 419 6897)
or Frank Owens (tel. 087 286 7798)